Ticket: The generic term we use to refer to tickets, invitations, registrations, reservations, etc. Whatever unit you want to use you can name as the “ticket name” but within Event Farm will be referred to as “ticket(s)”.
Ticket Block: Ticket blocks allow you to delegate set numbers of tickets of varying ticket types, to individuals, partner organizations, sponsors, etc. It is also important to remember that any “invite” type of ticket must be sent or assigned from a Ticket Block, so you if you have any ticket types which are “invite to purchase”, “invite to register”, or “invite to RSVP” you’ll need to create a ticket block for yourself and add any of those tickets/invitations you wish to distribute to your own ticket block.
User: An individual with access to your Event Farm account. A user may have access just to your Event Farm home page, to use the address book and edit groups, add vendors, and administrate a ticket block if they have access to one. You must add users to specific events in s separate step. A user for an event has full access to that event, it’s tickets, reports, all ticket blocks, and all other event parameters.
Unconfirmed Guest: A guest who has been invited to an event but who has not replied to the invitation by RSVP. A user with access to an event or the ticket blocker who invited the guest may edit this invitation or recycle it to invite another guest instead.
Confirmed Guest: A guest who has been invited to an event and replied by RSVP or been manually confirmed by an event user or ticket blocker.
Declined Guest: A guest who has been invited to an event but replied NO by RSVP. They appear as DECLINED in the invitation log on the manage invitations page.
Current Exposure: The number of confirmed guests and outstanding invitations since guests may RSVP to those outstanding invitations at any time.
Potential Exposure: The current exposure number plus the number of tickets/invitations that have been allocated in ticket blocks but not necessarily sent out to invitees. Those tickets are considered to be out of the control of you as the event organizer and therefore they represent potential guest exposure.
Picked Up: When a guest checks in they are considered to have “picked up” their ticket(s). After an event the number of “picked up” reflects the number of guests who checked in at the event.
Ticket Transfer: The process by which a guest may put their ticket in someone else’s name. Guests may only transfer tickets if the event organizer has enabled ticket transfer.
Will Call List: The guest check in list, available in the “Reports” section of the event page. It may be displayed by the first letter of guest last names, or by 1,000 guest names per page.
Internal Purchase: A transaction made by an Event Farm user while logged into Event Farm, as opposed to a guest making the transaction via the public webpage for the event. A user is able to process an internal purchase even when the public purchase page is not available because ticketing availability is closed.
Registration Question: A free response OR multiple choice question that a user creates for an event to gather information from guests. A user may create unlimited registration questions for any given event. Guest responses to registration questions appear in the “complete registration information” report. This report is exported to your computer so that it may be viewed with excel.
Non Event Farm Transaction: If a guest pays for a ticket by cash or check or by any other method than processing a credit card through Event Farm, you can continue to keep track of revenue for an event by adding the amount they paid and the number of tickets they purchased by adding that information through “add non event farm transaction” in “event utilities”. Their transaction will not appear in the purchase list.