Ticket Block Support

To invite an individual guest:

  1. Click “Create New Invitation/Add Guest” in the top right corner of the “Manage Invitations” box
  2. Select a Guest’s name or “<< Add New >>”
    1. Depending on your account, you already have names in the system you can choose from without the need to add a new guest.
    2. If you select “<< Add New >>”, enter guest’s first name, last name, and email address into the newly created fields.
  3. Enter the number of tickets/invitations would you like to give the guest.
  4. Select the appropriate type of ticket you would like to give the guest.
  5. Set the Creation Method of the invitation by selecting the appropriate selection from the available options. PLEASE NOTE : If this is the only event to which this guest will be invited, select “Send Invitation By Email”

    6. PLEASE NOTE : IF YOU ARE INVITING THIS GUEST TO MULTIPLE EVENTS BUT WANT THEM TO RECEIVE ONLY ONE EMAIL INVITATION FOR ALL OF THEM, SELECT “CREATE INVITATION (EMAIL WILL NOT BE SENT).” If this is the last of a series of invitations for the guest, please select “Send Invitation By Email”, and the guest will be sent an invitation with a link to their full invitation page allowing them to RSVP to all of their invited events.

  6. If you would like to notify someone (including yourself) upon this guest arrival to the event, select “YES” for Arrival Alert and enter the email address to notify in the newly created “Email To Notify” field. To send alerts to multiple email addresses, be sure to separate each address with a comma.
  7. Click the “Create Invitation” button to add your guest and their invitation to the event.

To invite an entire group:

NOTE : All members of a group will receive the same number and type of tickets if invited through the following steps.

  1. Upload the Group into your account’s Address Book
    1. Navigate to Home screen by clicking on the green “Home” link at the bottom of your browser window.
    2. Once on the Home screen, you will see the “My Address Book” box on the right hand side of your screen.
    3. Click on “[ Upload Contacts ]”
    4. Using the Browse button, select your CSV file containing your contacts. NOTE : Be sure to include the first row of the file with appropriate headings (e.g. ‘First’, ‘Last’, etc.) so you can match the columns in the next step.
    5. Match your column headings to the appropriate fields in Event Farm (Event Farm fields in green should match your column headings from the options to the right of each field).
    6. To add all of the new contacts to the same group, select “<< Add New >>” from the ‘Import to Group’ options at the bottom of the screen and enter the name of the group in the newly created field.
    7. Click the ‘Continue’ button at the bottom and be patient while your list uploads
    8. Once you have notified the upload has finished, you are ready to invite the whole group.
  2. Return to the Home screen and click on the name of event for which you want to send invitations in the “My Tickets” box in the left hand column.
  3. In the upper right of the “Manage Invitations” box, select “[ Invite Group ]”
  4. Select the Group you would like to invite
  5. Enter the number of tickets you would like to give each guest in the group.
  6. Select the appropriate type of ticket you would like to give each guest in the group.
  7. Set the Creation Method of the invitation by selecting the appropriate selection from the available options. PLEASE NOTE : If this is the only event to which this guest will be invited, select “Send Invitation By Email”

PLEASE NOTE : IF YOU ARE INVITING THIS GUEST TO MULTIPLE EVENTS BUT WANT THEM TO RECEIVE ONLY ONE EMAIL INVITATION FOR ALL OF THEM, SELECT “CREATE INVITATION (EMAIL WILL NOT BE SENT).” If this is the last of a series of invitations for the guest, please select “Send Invitation By Email”, and the guest will be sent an invitation with a link to their full invitation page allowing them to RSVP to all of their invited events.

Click the “Invite Whole Group” button ONCE and please be patient.

To watch a short video about how to use your ticket block, click below!


FAQ:

Q: I’m having trouble logging in, what should I do?
A: make sure you’re using the email address that your Event Farm account is under, it is whichever email address at which you received the notification email from Event Farm. Then try typing in your password carefully. Copying and pasting can occasionally add unintended characters. Please note that the password is case sensitive as well.

If you still aren’t able to log in click on the “forgot password” link, type in your email address, and check your inbox for a new reset password from Event Farm. You can then log in with that address and change your password to something you can remember.

Q: When I log in I don’t know what to click on, where do I go?
A: You’ll see a box on the left side of your screen labeled “My Tickets”. Click on the name of the event in that box and you’ll go to the Manage Invitations page so you can send out our tickets/invitations.
Q: Can I write my own invitation emails?
A: No, the invitation emails are composed by the event organizer. You can always send an email to your invitees using your own email address!
Q: How Do I track my invitee responses?
A: All of your invitees will be listed in your ticket block and you can track their status as they respond.
Q: Can I send a message to my invitees and guests?
A: Yes, in the lower left of your “Manage Invitations” page there is a box labeled “Event Utilities”. Click on the envelope icon next to “Send a message to Guest(s) in this ticket block”, and you can select which subset(s) of guests you’d like to send a message to, write your subject, and compose the body of your message. This feature is very useful for reminding guests that they need to respond to your invitation.

We highly recommend copying and pasting the [GUEST_FIRST] [GUEST_LAST] placeholders or “slugs” from the bottom of that screen. This will mail merge the guest information so that the guest names appear in the emails, which helps the email avoid being caught in spam filters. PLEASE NOTE: If you click on the “send myself a test message” link at the bottom of that screen your name will not fill in where you’ve added [GUEST_FIRST] [GUEST_LAST], but your guest’s names will fill in when you send the real message.

We also recommend using the “preview” link at the bottom of the screen, AS WELL AS the “send yourself a test” link, so that you can verify that the message is formatted correctly when viewed in your inbox.

Q: What happens if someone says NO to an invitation? Can I use that to invite someone else?
A: Yes! If someone responds “NO” to an invitation it is listed as “Declined” and you’ll see that person appear in the “Invitation Log” box on your Manage Invitations Page. That invitation is automatically added back into your allotment so you can create a new invitation for someone else.
Q: Can I edit someone’s invitation after I’ve sent it?
A: Yes, if you find their name in the Manage Invitations box (you can scroll for it or type in their email address and click the “apply filter” button) you can then click on the pen icon to the right of their name and change their name/address information, the type or number of tickets/invitations they are being offered, and even change their status to RSVP on their behalf. This will NOT SEND ANOTHER EMAIL INVITATION, but they will see the updated information on their RSVP landing page when they follow the link in their invitation email. If you’d like to send them an updated invitation email you can hit the envelope with blue arrow icon next to their name after you’ve edited their invitation.
Q: Can I resend someone’s invitation email?
A: Yes, simply find their name in the Manage Invitations box (you can scroll for it or type in their email address and click the “apply filter” button) you can then click on the envelope with a blue arrow icon to the right of their name and their invitation email will be sent to them again. They can click on the link in any of the invitation emails they have received, but the system will make sure they are only able to respond ONCE.
Q: Can I delete an invitation?
A: Yes, you can hit the recycle symbol icon to the right of any guest’s name and it will delete their invitation and place it back into your allotment so that you can use if for someone else. If they follow the link in their invitation email they will see a page that says the invitation is no longer available.
Q: Can I give other people access to my ticket block?
A: Yes, on the left side of your Manage Invitations screen there is a box labeled “Users for Ticket Block”. You can click on the “add users to ticket block” link to add as many users as you’d like, just keep in mind that they will receive an email with an Event Farm login and password and they will have the same access that you do, allowing them to use as many tickets/invitations in your allotment as they’d like.